As your agent we will work hard and commit to achieving the best outcome in the shortest time for your property.  We will endeavour to make the selling experience as stress free as possible.

Please don’t hesitate to call us at any time during the transaction.

What happens once I appoint you as my agent?
During the initial period of your authority, a lot of the activity tends to take place behind the scenes. Depending on what type of marketing plan you select, your photography, advertising copy, internet listing, digital floor plan, brochures and board will need to be ordered, prepared and proofed. The space will need to be booked in your selected media, sales staff briefed on your property and appropriate buyers on our database contacted.

When will buyers inspect my property?
Having your property on the market can be a trying time. It is preferable for you to be ready for home inspections at short notice. Once a property is listed with us, all registered buyers are assessed as potential prospects. Those buyers that appear to be well matched with your property will obviously be encouraged to arrange an inspection. Our policy is always to phone first, giving you as much notice as possible in preparation for the visit.

Will all buyers be accompanied by an Agent?
All buyers will be accompanied by one of our sales team. Should anyone ever knock on your door and ask to inspect directly with you, please refer that person to our office immediately for qualifying. We would recommend that you never allow anyone into your home unless you know who they are and why they are there! Never disclose why you are selling or the price you are willing to accept to anyone.

How will I know what’s happening during the selling process?
Your Sales Consultant will speak with you and give you regular updates and reports on all actions and activities. We also conduct strategic meetings with you throughout the marketing period to keep you up to date with accurate market trends. While we receive numerous requests for available properties, many buyers these days prefer to search for properties on the internet or drive by initially. We retain details of each enquiry for future follow up as all enquiries on your property are recorded in our private database.

Please do not hesitate to contact your Consultant at any time for any reason. If the person you want to speak to is out of the office, they can be contacted via SMS or email 24 hours a day, or you can consult with a support team member at the office.

What should I do if other agents continue to contact me?
Once Fall Real Estate is appointed and a signboard is displayed, other agents should not contact you any further. However, some may try to do so by direct mail, leaflets or phone calls. Their intention may be to make you doubt you have chosen the right agent by undermining the relationship we have with you.

We recommend that you ignore these letters and mail drops and refer any phone calls to us. The majority of agents will respect the decision you have made.

Should I accept an early offer?
Whether you should hold out for a higher price is never an easy decision. Our aim is always to achieve the best price possible for you. Hence we set the quoted price range in such a way that follows your instructions whilst presenting the property to the market in the most appealing way.

When a property first enters the market, it often creates its own momentum where competitions can sometimes peak in the first few weeks. Qualified buyers are more likely to make offers if they fear losing out, so some of the best offers can occur during the initial stages. If you are not backed by the right research or advice and reject these early offers without proper consideration, it may result in your property subsequently selling for less at a later date.

Some owners turn down early offers because they think it is all too hasty, have become overly confident of the market, or are relying on poorly informed research. Before you dismiss any early offers, take time to ponder these issues. It is up to you to decide whether or not to accept the offer. We will always support your decision. Each offer is a sign of interest and can be a starting point for negotiations.

Always remember we will keep working for you until a satisfactory outcome is achieved.

How should I respond to other people’s advice?
Occasionally, you may receive comments from friends, relatives and neighbours when they find out that your property is on the market. While the advice given is probably well-meaning, you need to remember that this is a friend’s opinion, not professional advice from an expert on local property matters. Please remember that these opinions are not usually based on any intimate knowledge of what buyers are looking for and what they are currently paying for similar properties to yours. If you are concerned that we have missed any relevant data in assessing the likely sale price of your property, please feel free to discuss this with us. We are always available to review and update the market feedback at any time.

Will I be advised of all offers?
As your agent we will try to keep you informed on everything the market is indicating, both good and bad. Please allow us to be direct with you. We will always provide accurate feedback on property inspections and confirmed offers. It is our role to find out what the market opinion on your property is and how real buyers compare it with similar properties. It is a fact that properties sell when they meet their market value. When your property sells, it means we will have confirmed its true value. We take great care in negotiating and maximising price terms and conditions to your benefit.

Please call 03 6234 7033 or 03 6247 3022 or email us.