Property Management, Residential Leasing Agent
I have worked in client-focused roles for 39 years and ensure that all of my clients receive 100% from me. My career has expanded from a trade background to working as a Training Manager, Work Place Trainer Assessor and National Educator travelling between Victoria, NSW and Tasmania My passion is to share my knowledge but also learn from others around me that bring knowledge and experience to the table. I am a strong believer in being teachable and being able to broaden my scope of skills.
Client satisfaction is first and foremost on my mind and being able to adapt and identify my client's individual needs is one of my strengths. Communication with my clients is a key factor in my success in Real Estate over the past 12 years. I work closely with my clients to ensure that their experience is positive and professional from the start all the way through to the last transaction.
I love the Property Management aspect of Real Estate, I pride myself on being able to task anything with a positive approach and get the job done. The Fall concept of Property Management is the best I have seen and clearly works well based on their success. Working closely with my clients and then handing over the property to our "on the ground" hard-working Property Managers creates a great team environment as we all remain working together for our Landlords.
We have rented several properties with Sue as our agent ,Sue is a true professional Sue has a very friendly nature which she carries into her work ,Her attention to detail is exemplary. We would highly recommend Sue for any rental enquires. Steve & Alex Johnson|
To whom it may concern,
We engaged Fall Real Estate to sell our Investment Portfolio. During the process we decided to consolidate all of our Real Estate needs under one roof and engaged Sue Bender to facilitate the process between the Sales Agent and the tenants that were in occupancy at the time.
Sue ensured that the process of selling our investments went as smoothly as possible and that the prospective purchasers were looked after also. Throughout the process Sue has provided exceptional service with her “can do” attitude.
“As property Investors we wish we had met Sue years ago.” Her approach and professionalism is exceptional and each task was completed and communicated to us promptly.
No matter how big or small our requests, they were always handled with a high level of responsiveness. Sue not only looked after our needs but gave the same level of assurance to the tenants, sometimes in somewhat trying circumstances!
Using Fall Real Estate has enabled us to get on with out business confident in the fact our properties are in good hands.
Communication is key in any business and Sue’s communication style allowed us to recommend her when we are discussing investments with any of our colleagues, friends and business partners.
If we were to re-enter the property investment market in Hobart we would not hesitate to enlist Fall Real Estate and in particular Sue Bender to look after our properties.
My partner and I recently purchased an acreage property at Clifton Beach and enlisted the services of Sue Bender and her team from Fall Real to manage the property for us.
Living in Queensland was not an obstacle, as from the first point of contact, nothing was a problem. Communication from Sue was frequent and to the point.
Sue created a great bond with the person from whom we purchased the property and was showing future tenants through the house whilst they were still living there before we had settlement.
Interest was high and response was good and in no time at all, after a process of elimination Sue presented us with four genuine written applications.
We selected our tenants and a contract was signed, all still before handover.
Settlement was on Monday 26th Sept, Sue’s team (Tania and Maddy) did a full condition report with over a 1,000 photo’s on Tuesday 27th and the tenants moved in on Friday 30th.
We cannot speak highly enough of Sue and her team as transition was smooth from the first phone call to the tenants moving in.
As investors, we had no delay or loss of income due to no tenants, which shows how professional Sue and Fall Real Estate are as property managers.
As an interstate investor who purchased a Hobart property in June this year, I needed an agent I could trust to be my eyes and ears. I emailed 4 local agents from online adds. 3 of them either didn’t respond, or simply replied by email with a few key facts such as their management rates. In contrast, Sue Bender of Fall Real Estate did the old fashioned thing of picking up the phone and within 5 minutes of sending my email, I was discussing my property with her at great length. I had a 60 day settlement in which to plan a cosmetic renovation to make it ‘ready for rent’. Sue impressed me immediately with her insight as an agent, home owner and renovator. Her assistance throughout the renovation and letting was invaluable. Sue helped me coordinate the selection and access of trades and was a diligent site inspector, alerting me if she thought a trade had dropped the ball. Her suggestions and ideas of what was suitable or not for an investment property in her local area were invaluable to me considering I live in a warmer climate.
Sue has contacts everywhere and had lined up a tenant before the renovation was finished – saving me the time and cost of a marketing campaign. Since then Sue has assigned my property to two of her upcoming agents that are undoubtedly benefitting from her mentorship. However Sue has personally continued to provide great assistance to me. She has inspected two other potential property purchases on my behalf. On each occasion her comprehensive debrief of the condition, area, opinion of price and rental return have been the key components of my buy / no buy decisions. If I want to invest again in Hobart, Sue Bender is the lead member of a trustworthy team of agents and trades meaning I don’t have to travel 1100km each time a decision needs to be made. I recommend her to you.
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Use the form below to send Sue a message, or give them a call today.